FAQ Frequently Asked Questions
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Frequently Asked Questions — EverAyu
Quick answers to common questions about our products, orders, quality standards, and customer support. If you can't find an answer, contact us at support@everayu.com.
What products does EverAyu offer?
EverAyu offers a range of botanical ingredients including powders, herbs, roots, seeds, flowers, extracts, essential oils, and other plant-based products.
How are EverAyu products sourced and processed?
Ingredients are sourced from selected suppliers and handled with attention to quality, processing, and packaging standards.
Do you follow quality standards?
Products are processed and packed using quality-focused procedures to help maintain consistency and product integrity.
How should products be stored?
Store products in a cool, dry place away from direct sunlight and moisture. Keep containers tightly closed after use.
Do product colour, aroma, or texture vary?
As botanical ingredients are naturally derived, variations in colour, aroma, texture, and appearance may occur between batches.
Do you ship across India?
Yes, we ship to most locations across India. Delivery timelines depend on the destination and shipping partner.
How can I track my order?
Tracking information is shared after dispatch through the contact details provided during ordering.
What is your return and refund policy?
Please refer to our Returns and Refund Policy page for eligibility, timelines, and applicable conditions.
Do you offer wholesale or bulk orders?
Yes, wholesale and bulk purchase options are available. Please contact our team for pricing and quantity requirements.
How can I verify product authenticity?
Products purchased directly from EverAyu or authorized sellers can be identified through batch details and product packaging information.
What payment methods are available?
Available payment methods are displayed during checkout and may include UPI, cards, net banking, wallets, and other supported payment options.
Can I cancel or modify my order?
Order modifications or cancellations may be possible before dispatch. Please contact customer support as soon as possible.
Do you use sustainable packaging?
We continuously work towards practical and responsible packaging solutions wherever feasible.
Who can I contact for support?
Email support@everayu.com or visit our Contact Us page for assistance with orders and product information.
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